Different Academics’ Characteristics, Different Perceptions on Quality...
AbstractPurpose - The paper explores Portuguese academics’ perceptions on higher education quality assessment objectives and purposes, in general, and on the recently implemented system for higher...
View ArticleAntecedents and Consequences of Service Quality in a Higher Education...
AbstractPurpose - The paper explored the perception of students in regard to critical antecedents, dimensions and consequences of service quality with an aim to develop a theoretical model in the...
View ArticleA 3D Approach to First Year English Education
AbstractPurpose - To explore the suggestive possibilities of an approach to undergraduate English teacher education that I have called the 3D Approach— Develop Professional Knowledge, Display...
View ArticleStrike Four! Do-over Policies Institutionalize GPA Distortion
AbstractPurpose - We illustrate how universities play an institutional role in inflating student GPA by modifying academic polices such as course withdraw, repeats, and satisfactory / unsatisfactory...
View ArticleAccreditation in Higher Education in Chile: Results and Consequences
AbstractPurpose - This study analyzes and discusses the results that the accreditation system implemented in Chile has brought to higher education institutions and undergraduate and graduate programs,...
View ArticleAcademic Advising: Does it Really Impact Student Success?
AbstractPurpose - This study was designed to evaluate academic advising in terms of student needs, expectations, and success rather than through the traditional lens of student satisfaction with the...
View ArticleDifferent academics' characteristics, different perceptions on quality...
AbstractPurpose– The purpose of this paper is to explore Portuguese academics' perceptions on higher education quality assessment objectives and purposes, in general, and on the recently implemented...
View ArticleAntecedents and consequences of service quality in a higher education...
AbstractPurpose– The purpose of the paper is to report on the perception of students in regard to critical antecedents, dimensions and consequences of service quality with an aim to develop a...
View ArticleA 3D approach to first year English education
AbstractPurpose– The purpose of this paper is to explore the suggestive possibilities of an approach to undergraduate English teacher education that the author has called the 3D Approach – Develop...
View ArticleStrike four! Do-over policies institutionalize GPA distortion
AbstractPurpose– The aim of this paper is to illustrate how universities play an institutional role in inflating student grade point averages (GPA) by modifying academic polices such as course...
View ArticleAccreditation in higher education in Chile: results and consequences
AbstractPurpose– The purpose of this paper is to analyze and discuss the results that the accreditation system implemented in Chile has brought to higher education institutions and undergraduate and...
View ArticleAcademic advising: does it really impact student success?
AbstractPurpose– This study was designed to evaluate academic advising in terms of student needs, expectations, and success rather than through the traditional lens of student satisfaction with the...
View ArticleIDENTIFYING SATISFIED/DISSATISFIED SERVICE ENCOUTERS IN HIGHER EDUCATION
AbstractPurpose - This paper seeks to explore satisfactory and dissatisfactory service encounters in higher education.Design/methodology/approach - The data is collected through well established...
View ArticleEssential Distinctiveness: Strategic Alternatives in Updating the Business...
AbstractPurpose - This paper proposes the use of specific strategic management tools for identifying opportunities for gaining competitive advantage in the business core curricula offered at colleges...
View ArticleA model of Student Involvement in the Quality Assurance System at...
AbstractPurpose - This paper aims to create a theoretical model of student involvement in the institutional quality assurance process at their universities.Design/methodology/approach - The model...
View ArticleThe Bologna Process in higher education: An exploratory case study in a...
AbstractPurpose - The aim of the current article has been to discuss the role of the Bologna Process in enabling quality of educational change, internationalisation and greater mobility using an...
View ArticleManaging University Business Educational Quality: ISO or AACSB?
AbstractPurpose - The purpose of the paper is to provide insight into quality management for business education. The paper provides business schools and AACSB (Association to Advance Collegiate Schools...
View ArticleInstitutional factors and the postgraduate student experience
AbstractPurpose - Few studies have evaluated the satisfaction of mature aged postgraduate students. This research aims to determine postgraduate coursework students service expectations in regard to...
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